Shipping & Returns

Shipment

  • Production time: approx. 30 days (pre-orders).
  • Shipping time after production: usually 14–20 days .
  • Shipping costs: Free shipping within the EU.
  • Shipping confirmation: You will receive an email as soon as your order has been shipped.
  • Questions about delivery: contact@voxlystudio.com

Return & exchange in case of defects

  • Please check the goods immediately upon receipt.
  • If any parts are missing or the item is damaged, please notify us within 7 days of delivery by email to contact@voxlystudio.com with photo/video evidence. We will send the missing parts or replacements as quickly as possible—at our expense.
  • For regular returns (not due to defects), the statutory right of withdrawal applies. See the cancellation policy below for details. Returns are generally the customer's responsibility, unless the goods are defective or we have agreed otherwise.
  • In the event of loss or non-delivery, we will cooperate with the shipping or handling service. Internal agreements with the manufacturer/shipper may offer additional refund options; we will support you in the refund/claim process.

Note on pre-orders

  • For pre-orders, the above-mentioned deadlines apply; the cancellation period begins upon receipt of the goods. Please note extended delivery times for pre-orders (see production time).

Right of withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must

VOXLY studio
Owner: David Fischnaller
Wrangelstr. 48
10997 Berlin
Email: contact@voxlystudio.com

by means of a clear statement (e.g., by email or letter) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

To:
VOXLY studio
David Fischnaller
Wrangelstraße 48
10997 Berlin
Email: contact@voxlystudio.com

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods:

— Ordered on ( ) / received on ( )
— Name of the consumer(s)
— Address of the consumer(s)
— Signature of the consumer(s) (only if notification is made on paper)
- Date